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Strasbourg Local Reference INFOrmation
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INFOrmation

Utilities - Service Numbers

Problems with your telephone, water, electricity or gas? Find the contact number for EDF, GDF, France Telecom or your water company in Alsace-Lorraine departments

Some utility companies (EDF electricity and France Télécom telephone and Internet) provide an English-speaking service to international customers. 

Telephone

France Télécom is the national supplier of telephone lines operating under the brand Orange: France Télécom/Orange website  

 

France Télécom 
Call centre open daily, 24 hours a day (24/7) Tel: 3000
After sales service 1013 
Customer services  1014
Business service 1015 
Technical assistance (24/7) 3900
Technical assistance business line (24/7) 3901
France Télécom ( Orange) English-speaking customer service: 
Open Monday to Friday 09:00-17:00
Press 1 for Commercial support
Press 2 for Technical support (Please note: this service is for broadband problems including ADSL, TV and telephone, but not for France Télécom line-related problems)		 Toll Free: 0800 364 775
Website
Call centre open daily, 24 hours a day (24/7) 3000
Call centre, calling from outside France +33 969 36 30 00
Electricity: Emergency and Important Numbers

EDF (Electricité de France) is the national electricity provider to all of France. The English-language website has comprehensive information for: 

A service breakdown call centre is open 24 hours a day, 7 days a week (24/7).  A "within 2 hours" emergency service is available by subscription to business customers. 

EDF provides an English-language e-mail and telephone service to foreigners in France and international second home owners.

Other EDF Service Numbers
Domestic residential and business electricity Website (in English)
EDF English-language e-mail service (residential and business) e-mail  
English-speaking call service for domestic customers and business accounts
Open Monday to Friday 08:00-18:30		 Tel: 03 83 40 20 40
Tel:  00 33 3 83 40 20 40 (outside France)
EDF customer support (in French)
Or call the number on the latest invoice (see top right hand corner)		 Tel: 0810 333 776 
Emergency: Using EDF website, enter the postal code or commune name in the box on the right. A pop-up window reveals the telephone number
Or to reach the appropriate local number call the emergency number on the top right corner of the invoice for the property or		 Click here 
Gas: Emergency and Important Numbers

GrDF (Gaz de France) is the national supplier of domestic gas to home in France. The English-language website has information relevant to private residential customers and business people.

 

GDF Numbers 
Gas Emergencies (in French)
Service available 24/7		 Tel: 0800 47 33 33
General GDF enquiries (in French) Tel: 0810 800 801
Calling GDF from outside France
Open Monday to Friday 07:00-16:00 		 Tel: 00 33 3 20 25 85 25
Water: Emergency
Veolia (formerly Générale des Eaux) is a national supplier of domestic water.
  • For the Veolia website: Click here 
  • To find the relevant local service centre: Click here ( search using the "Nous contacter" option at the bottom of the page, or enter name and client contract number)

Lyonnaise des Eaux, SOGEST and Eaux de l'Est also provides water for some parts of Alsace. The companies' contact numbers differ from commune to commune. 

  • For the Lyonnaise des Eaux website: Click here
  • To find contact numbers for these companies for a particular commune: Click here
Further Information
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Related reference INFOrmation on AngloINFO Strasbourg:

· Daylight Savings Time

· Emergency Telephone Numbers

· Employing Casual Labour in France

· France - Facts & Figures

· French Administration - National

· Heat Wave & Water Restrictions in France

· Home & Garden Discussion Forum

· Lost/Stolen Bank/Credit Cards, Cheques & Mobile Telephones

· Moving House in France

· Plumbing and Domestic Water Supply in France

· Post in France: Codes, Addresses and Mailing a Letter

· Public Holidays in France

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